And I live near public activity areas, so it's impossible to have a good rest when there's a party. Octave's sound insulation is really bad, and I'm constantly woken up in the early morning by the sound of walking by upstairs (although I sleep with earplugs on), and I can hear the sound from the upstairs guys when they play computer games.
In addition, my five former roommates and my Chinese friends all had the same bad impression of him. I have been extremely disappointed in Brayden and in the management of Octave. In order not to let me apply for early move in, he lied to me by saying that the apartment did not provide early move-in and that all the units were rented out. The worst is that its assistant manager is not capable of helping tenants solve their problems, because he discriminates against international students. Octave also doesn't assign roommates strictly to residents' preferences, which increases tension and worsen the renting experience (I was once assigned a terrible roommate who cooked at 3am and ate at 5am everyday). The printer in the amenities wasn't working (as always), and they refused to let me use their printer for more than 2 pages saying it wouldn't be possible. Some of my packages delivered were stolen, but Octave refused to do anything to help. Judging by my experience, they do not even use it to fix said damages for the next tenant.įollow-up: I'm writing this follow-up to further express my disappointment at the lack of the management's care for basic concerns. They'll also charge you exorbitantly for damages, no matter how pristine of a condition you leave the apartment in when you move. Sound insulation is terrible, you can hear everything that's going on in the neighboring apartments. I am appalled by their disregard to my basic expectations of having a clean apartment to move into, not to mention during COVID-19. I confronted them about this and asked for proof that the cleaners showed up on August 3, which they declined saying they can't show that to residents. They claimed to have sent the cleaners on August 3, however when I went over to the apartment on August 8, it was completely trashed, dust everywhere and clearly in the process of being cleaned. There's no reason they couldn't have vacuumed and mopped the floor. This was clearly a lie, as I had inspected the apartment two weeks prior to move in, and there was nothing in the apartment except for some stuff kept in the corner. They claimed the previous occupant had left his stuff everywhere (cabinets, counter, fridge)t which they had to clean around it. When my roommates and I complained about this to the management, they refused to send the cleaning staff again, saying we must have dirtied the place after the cleaners had already cleaned it. Only the rooms were clean, but the living room was not. However I received a dirty apartment on move in, with the floors not being mopped, and the cabinets and fridge having stuff left over from the previous occupant. Website claims to include a commitment to cleanliness especially during this COVID season. WILL BE NICE TO YOU UNTIL YOU SIGN THE LEASE, THEN DON'T EXPECT ANYTHING FROM THEIR END.
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